Service/repairs

James Southworth & Company

Service Policy

Service & Repair

James Southworth & Company is an owner-operated outdoor power equipment dealership and service shop specializing in Husqvarna riding mowers and zero-turn equipment. Our goal is to provide

knowledgeable, dependable service while maintaining reasonable turnaround times for the customers and equipment we support.

Service Priority

To provide the best possible service and turnaround, priority is given to equipment purchased from James Southworth & Company and to our established customers. We also continue to support many of the

brands and machines we have sold and serviced over the years.

Because we are a small, owner-operated shop, service availability for equipment purchased elsewhere may be limited. These repairs are accepted on a case-by-case basis depending on the brand, type of

equipment, parts availability and our current workload.

Husqvarna Riding Mowers & Zero-Turn Equipment

Husqvarna riding mowers and zero-turn equipment are our primary service specialty. Our familiarity with these machines, combined with the parts we routinely keep in stock, allows us to provide more efficient

service and support for the equipment we sell.

Handheld Equipment

Handheld equipment service is limited. We primarily provide handheld service for Husqvarna warranty repairs and equipment purchased from James Southworth & Company. Customer-pay handheld repairs

are accepted only on a limited, case-by-case basis. Please contact us before bringing handheld equipment in for service.

Warranty Service

We provide warranty support for qualifying Husqvarna equipment in accordance with manufacturer

warranty policies. Warranty coverage and authorization are determined by the manufacturer and may vary

by product and type of repair.

Before Bringing Equipment In

Please contact us before bringing equipment in for repair. Current workload, seasonal demand and parts availability can affect which repairs we are able to accept and estimated turnaround time.

Peak Season

During periods of heavy seasonal demand, service availability may be further limited so that we can maintain support for our existing customers and the equipment we have sold. We appreciate your

understanding and patience during the spring mowing season.

Our Approach

We believe in taking care of the customers who have supported our business and providing knowledgeable service on the equipment we know best. Keeping our service work focused allows us to provide better support, maintain parts availability and give each repair the attention it

deserves.